Ordering Information
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Online Orders
Place an order online anytime, 24 hours a day, 7 days a week with our secure online ordering system. Your order is processed on a state-of-the-art, secure processing system. Your personal information is secure, confidential, and not accessible by anyone else. This is an extremely safe and convenient way to place an order!
When you place an order online, you will receive an email confirmation from us and our credit card authorization service confirming your order. You will receive another email from us when your order ships.
Phone Orders
You can place an order by phone but please be aware that any sale prices or special offers we may have on our web site are not available for phone orders. For phone orders, please call 303-350-8557.
Accepted Credit Cards
We accept Visa, MasterCard, American Express and Discover credit cards.
School Purchase Orders
We accept purchases orders from US public schools only. Full Details Here
Order Processing Time
Orders received Monday through Friday by 1:00 PM (Mountain Time) will usually ship by the next business day.
Shipping Information
We ship all orders, domestic and international, through the United States Postal Service. We ship internationally to a limited number of countries where the US Postal Service offers International Priority Mail Service.
Shipping Cost
Shipping and handling fees are based on the number of CDs ordered and the destination country. Destinations are broken down into 3 catergories: United States (including APOs and US Territories), Canada, and all other countries where International Priority Mail Service is available.
| Area Shipping To: | 1 to 8 CDs | 9 to 16 CDs | 17 to 32 CDs | 33 to 48 CDs | 49+ CDs |
| United States | $8.60 | $10.70 | $14.60 | $16.55 | $18.60 |
| Canada | $16.35 | $17.30 | $26.60 | $28.95 | $34.35 |
| Other Countries | $18.95 | $19.75 | $27.05 | $29.40 | $34.80 |
United States, APOs and US Territories
US orders are shipped via United States Postal Service Priority Mail service and normally take 2 to 3 days business days for delivery (not a guaranteed delivery time).
International Orders
All international orders are shipped via United States Postal Service International Priority Mail and normally take 7 to 10 business days for delivery (not a guaranteed delivery time). We only ship to countries where the US Postal Service provides International Priority Mail service.
Express Shipment On Your Shipping Account
(US Addresses Only) If you have an account with FedEx (excluding FedEx Ground) or UPS, you can have your order shipped to you on your account as long as the order is shipped to the address of the account holder. There is a $10.00 handling charge on all orders we ship on a customer's account for them. Please provide us with your shipper account number and the level of service you desire when placing your order. For UPS, we can only ship on your account with a Next Day or 2 Day service.
To have us ship your order on your shipping account, include in the Special Comments section of the online order form your Shipper's Account number and the level of service (next day standard, 2 Day, etcetera) that you prefer.
Damaged Shipment
If for some unfortunate reason, your order should arrive and something in the shipment has been damaged, please call us at 303-350-8557, or and we will have a replacement sent to you.
Defective Item
Although rare, if you should find that a disk or CD from one of products is defective, please call us at 303-350-8557, or and we will have a replacement sent to you.
Product Returns
Unopened Software Envelopes: If the software license envelope has not been opened, a product may be returned but only with a prior return authorization from Dream Maker Software. Prior to returning a product, please call us at 303-350-8557, or
and obtain a Return Merchandise Authorization (RMA) number. Make sure the RMA number given to you is clearly visible on your shipping label. Any unknown parcels without a previously authorized RMA number will be refused, return to sender.
Shipping and handling charges are not refundable. If a return is for more than one product, or, if the product is not returned in a new and undamaged condition, there will be a twenty percent restocking charge deducted from any refund due.
Opened Software Envelopes: We do not under any circumstances accept returns for refund or credit on any product software if the software license envelope has been opened or tampered with in any way.