Customer Service

Contact Informaiton

Office:
303-350-8557

Regular Mail:
Dream Maker Software
PO Box 630875
Highlands Ranch, CO 80163

Shipping Information & Options

Shipping information is available on our Ordering Information page.

Payment Options

Credit Cards

Credit Cards

We accept Visa, MasterCard, American Express and Discover directly through our secure web server. For additonal security, we do not store any customer credit card numbers on our server.

When completing the order form, make sure the name and address you enter in the Billing Information section is the same as what your credit card company has on record for you. If you're not sure, look on a copy of your credit card bill. If this information doesn't match, your order will not be approved.

Purchase Orders

Sorry, we no longer accept purchase orders.

Digital Product Downloads

You can download your items immediately after you complete your order.

As soon as your order is completed, your internet browser will be redirected to a download page with download links for each of the digital products you have ordered.

Download Limits

This download page and its links are unique to your order. The links only work for 24 hours from the time you place your order, or, for 5 times downloaded for each item (whichever occurs first). You must download your items within that time period. After that, the links will no longer work. There are no refunds if you fail to download your items within that time period.

You can also log into your account, and download the items from you order history. The same time limitations and number of times downloaded apply there as well.

Please Make a Backup!

It's important you make a backup copy of digital downloaded products for your own security. We cannot replace products because of lost or misplaced files, customer system crashes or customer media failure.

You should make a backup copy of the digital products as soon as possible after you download them. It is best if you copy them to and archival type of digital media like a CD or DVD disc. Making a copy of the files on the same hard disk as the original is not really a backup. If the hard disk becomes useless, you have lost both the original and your backup!

Downloaded Files Are Compressed

All downloaded products are compressed as .ZIP format files. Current Windows and Mac OS X systems come with a basic .ZIP decompression ability built into them. There are also many free and commercial alternatives if you prefer. In order to use the downloaded products, you must:

  1. Download and save the files on your computer.
  2. Decompress them with a decompression utility program.

File Sizes and Your Internet Connection

A compressed file of some of the Cliptures sets can be fairly large (so around 40 MB for JPG images). You need to have a reasonably fast internet connection in order to download files this large in a reasonable amount of time. We do not assume any responsibility for your internet connection.

Once files are downloaded, they need to be decompressed. The decompressed versions will typically need 1 1/2 to 5 times the amount of disk space available as the compressed version.

Returns & Refunds

Downloadable (Digital) Products

Due to the nature of their delivery, there are absolutely no refunds on downloadable products. It is the customer's responsibility to make sure they have a compatible software program to decompress the files and to use the illustrations with.

Immediately after you place an order, your browser will take you to a page with links for you to download any downloadable products you have ordered. The links on this page will only work for 24 hours or 5 downloads per item, which occurs first.

Physical Products - Unopened Software Envelopes

If the software license envelope has not been opened, a product may be returned but only with a prior return authorization from Dream Maker Software. Prior to returning a product, please call our Customer Service at 303-350-8557 and obtain a Return Merchandise Authorization (RMA) number. Make sure the RMA number given to you is clearly visible on your shipping label. Any unknown parcels without a previously authorized RMA number will be refused, return to sender.

Shipping and handling charges are not refundable. If a return is for more than one product, or, if the product is not returned in new and undamaged condition, there will be a twenty percent restocking charge deducted from any refund due.

Physical Products - Opened Software Envelopes
We do not under any circumstances accept returns for refund or credit on any product software if the software license envelope has been opened or tampered with in any way.

Technical Support

Technical support is available via email for our customers / registered users of our products. For more information, please visit the technical support page.